All orders are shipped within 2 business days.
All orders are shipped via Australia Post. You will receive an email confirming shipping with a tracking number.
Flat Rate $9.95 shipping Australia wide.
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. As we are a small business, we are unable to cover the cost of return shipping because you change your mind, so please be sure when you make your purchase.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
We want only happy customers and take pride in our quality control, so please inspect your order upon reception and contact us immediately if your candle is defective, damaged or if you receive the wrong item, so that we can make things right for you.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.